​Last Updated: 21 December 2025
Effective Date: 21 December 2025

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Chaileela ("we", "our", "us"), having its place of business at Bhopal, Madhya Pradesh – 462022, India, operates the website www.chaileela.com (the “Service”). This Privacy Policy describes how we collect, use, store, disclose, and protect personal information of users (“you”, “your”) who access or use our Service.

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By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Service.

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1. Information We Collect

We may collect and process the following personal information:

* Name
* Email address
* Mobile number

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We collect this information when you voluntarily provide it to us through website forms, inquiries, subscriptions, or other interactions on the Service.

We do *not* knowingly collect sensitive personal data such as financial information, biometric data, or passwords.

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2. Purpose of Collection and Use

We use your personal information for the following purposes:

* Responding to inquiries and customer communications
* Providing information about our products, services, and offers
* Marketing and promotional communication (only where consent is provided)
* Improving our website and services
* Complying with legal and regulatory obligations

If we intend to use your personal information for any purpose other than those stated above, we will seek your explicit consent before doing so, unless otherwise required by law.

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3. Consent

By submitting your personal information on our Service, you provide your consent for its collection and use in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us; however, withdrawal of consent may limit your ability to access certain services.

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4. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required under applicable laws.

Typically, personal data is retained for a period ranging from *90 days to 2 years* after the user becomes inactive. Certain information may be retained for longer periods for legal compliance, record-keeping, dispute resolution, or enforcement of legal rights.

Anonymized and aggregated data that does not identify individuals may be stored indefinitely.

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5. Disclosure of Information

We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:

* With service providers or partners who assist us in operating the website or providing services, under strict confidentiality obligations
* When required by law, regulation, court order, or government authority
* To protect our legal rights, prevent fraud, or ensure security

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6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve our services. You may control cookie preferences through your browser settings.

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7. Your Rights

Subject to applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may have the right to:

* Access your personal data
* Correct or update your personal data
* Request erasure of your personal data
* Withdraw consent for processing
* Request transfer of your data where applicable
* Lodge a complaint with a statutory authority

To exercise these rights, you may contact us at info@chaileela.com. We will respond to your request in accordance with applicable law.

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8. Security Measures

We implement reasonable technical and organizational security measures to safeguard your personal information against unauthorized access, misuse, loss, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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9. Children’s Privacy

Our Service is not intended for individuals below the age of 18 years. We do not knowingly collect personal data from children. If such data is inadvertently collected, it will be deleted upon becoming aware of it.

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10. Grievance Officer / Data Protection Contact

If you have any questions, concerns, or complaints regarding the processing of your personal information, you may contact our Grievance Officer at:

*Chaileela*
Email: info@chaileela.com

We will address grievances within a reasonable time, not exceeding *30 days*, in accordance with applicable laws.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective from the date of publication on the Service. We encourage users to periodically review this page for updates.

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12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India.